Terms & Conditions

Welcome to HypeUnique. These Terms & Conditions govern the use of our website, products, and services.

By placing an order or using our website, you agree to the terms applicable to your purchase.

Please also review our Privacy Policy and Customer Help pages.

Nothing in these terms excludes or restricts mandatory consumer rights under applicable law.

HypeUnique offers replica-style sneakers, clothing, streetwear, and fashion accessories.

We aim to provide accurate product descriptions, images, sizes, and available options.

Minor appearance differences may occur due to lighting, screen displays, or production variations. However, this does not remove remedies for significant defects or products materially different from those ordered.

Products described as replicas are not represented as authentic merchandise produced by referenced third-party brands. Brand references do not imply authorization or affiliation.

If you have questions about product specifications or sizing, please contact customer support before purchasing.

Availability may vary between our dedicated factory, partner factories, and fulfillment warehouses.

If a product becomes unavailable after an order is submitted, we will contact you regarding available alternatives.

If we cannot fulfill the ordered product and you do not accept an alternative, you may receive a refund for the unfulfilled item. The standard customer-initiated cancellation fee does not apply.

Add your selected products to the shopping cart and submit the order using the requested information. An order number will be generated after submission.

Available payment methods are displayed during checkout or provided through authorized customer support instructions.

Order processing begins after the required payment has been confirmed.

Please use only payment instructions provided by our official checkout or support channels.

Shipping charges are calculated at checkout based on the number of items in your order and your delivery address.

The applicable shipping cost will be shown during checkout before you finalize payment. The cost may differ between destinations and order quantities.

Additional shipping options, where available, may have different prices. Please review your order total and shipping selection before completing payment.

Customers can select the optional QC service at checkout.

If selected and available for the fulfillment location, QC photographs of the actual item will be sent before shipment.

Approval Before Shipping

Once you approve the QC photographs, we will proceed with shipping.

If no response is received within 48 hours after the QC photographs have been sent, the item will be automatically approved for shipment.

Significant QC Issues

If you notice a significant quality defect or an item that materially differs from what you ordered, please contact us before shipment.

We may offer a replacement item with new QC photos at no additional cost. If we cannot provide an item meeting the agreed requirements, you may cancel without the standard cancellation fee.

QC Fees

QC service fees are normally non-refundable once the inspection and photographs have been completed, except where a refund is required because of our error or applicable law.

If QC photos cannot be provided because an order is fulfilled from our US warehouse, the QC fee will be credited to the customer’s account, subject to any applicable mandatory refund rights.

QC approval does not remove legal remedies for incorrect or defective goods.

We ship orders through available carriers and logistics partners based on the destination and fulfillment requirements.

Delivery generally takes approximately 8–13 days, although timing can vary. Delivery estimates are not guarantees.

Delays may result from customs processing, weather, transportation, or other circumstances.

Orders with multiple items may be shipped separately. Separate tracking numbers may be provided for each shipment.

International tracking may take time to update, particularly before a package reaches the destination country.

Fast Shipping

Fast shipping may be available for eligible US orders.

If an eligible fast-shipping order arrives later than the applicable timeframe, we can refund the additional fast-shipping fee, calculated as the difference between fast and regular shipping costs.

HypeUnique covers import duties and customs clearance charges for orders shipped to our customers.

Customers are not required to pay additional import duties upon delivery.

If a carrier unexpectedly requests payment for import duties or customs clearance, please contact our support team with the relevant notice or invoice.

We will review the request and arrange payment or reimbursement of charges covered by this policy.

Applicable sales taxes separate from import duties will be disclosed in accordance with relevant requirements.

If a package is confirmed lost during transit, HypeUnique will provide a free replacement or a refund.

No additional shipping or insurance payment is required from the customer for a confirmed transit loss.

25-Day Delivery Investigation

If your package has not arrived within 25 days from the shipping date, please contact our customer support team so we can investigate the shipment with the carrier.

The 25-day period is calculated from the date your order was shipped, not the date the order was placed. The shipping confirmation or dispatch information identifies the relevant date.

A delay of 25 days does not automatically mean the package has been lost. Confirmed losses qualify for the free replacement or refund policy.

Delivered but Not Received

If tracking shows delivery but you have not received the package, please contact us. We will investigate the delivery information with the carrier before determining the appropriate resolution.

Separate Circumstances

Incorrect customer-provided addresses and lawful customs enforcement are reviewed separately under the applicable policies and laws.

Customers are responsible for providing complete and accurate shipping information.

If an address is incorrect, please contact support as soon as possible.

Where a package cannot be delivered or recovered because of an incorrect address supplied by the customer, a free reshipment or refund may not be available.

Additional charges for a replacement shipment may apply depending on the circumstances and applicable law.

Return requests are accepted within 30 days of delivery.

Standard return items must be unworn, unused, and in their original condition.

Please contact customer support for authorization and return instructions before sending anything back.

Standard Returns

For returns due to personal preference, change of mind, or sizing choices, customers are responsible for return shipping to our designated return address in China.

Incorrect or Defective Goods

If you receive an incorrect item or an item with a significant quality defect, please contact us as soon as possible, preferably within 7 days of delivery, with your order details and clear photographs.

This preferred notification period is not a strict deadline that removes otherwise applicable return or legal rights.

Once the issue is verified, we will arrange an appropriate refund or replacement at no additional cost.

Where a return is required due to our error, we will cover the necessary return shipping costs.

Refund Method

Refunds are normally issued through the original payment method where available. Processing time may vary by payment provider.

These conditions do not affect mandatory remedies for incorrect or defective goods under applicable law.

Customer-Initiated Cancellation Before Shipment

Customers may request cancellation before an order has been shipped.

A 10% cancellation fee applies to standard pre-shipment cancellations requested for reasons attributable to the customer, provided that the fee was disclosed before purchase and is permitted by applicable law.

Examples include:

• No longer wanting the product.
• Changing your mind after placing an order.
• Deciding to purchase another product instead.
• Canceling because of a personal sizing or style preference, rather than a seller error.
• Other customer-requested cancellations unrelated to a product defect or seller failure.

When the Standard Fee Does Not Apply

The 10% standard cancellation fee does not apply when cancellation is necessary because:

• We cannot fulfill the ordered product and the customer does not accept an alternative.
• A significant QC defect or material product mismatch is verified and we cannot provide a conforming item.
• A cancellation or refund without the fee is required by applicable law.

A verified seller error or mandatory legal remedy will not be treated as a standard change-of-mind cancellation.

After Shipment

An order cannot normally be canceled while the shipment is in transit. Eligible returns may be requested after delivery under the 30-day return policy.

QC Approval and Cancellation

After QC photographs have been approved, a customer-initiated cancellation before shipment for an ordinary change-of-mind reason remains subject to the applicable 10% fee.

QC approval does not override remedies for incorrect or defective goods or other mandatory legal rights.

Please inspect your order after delivery and contact support if a product is incorrect, damaged, or has a significant defect.

Please provide your order number and photographs to help us review the issue.

Cosmetic damage to the shoe box alone does not normally qualify for compensation where the product itself is unaffected.

Normal wear, misuse, and damage caused after delivery are not automatically considered product defects.

Applicable statutory rights remain unaffected.

Special product sourcing and customization may be available upon request.

Specifications, pricing, availability, processing requirements, and special order conditions will be discussed before confirmation.

Made-to-order items may be subject to separately disclosed cancellation or return conditions, subject to applicable consumer law.

No special order condition removes mandatory remedies for incorrect or defective products.

Customers agree to provide accurate order and account information and to use the website lawfully.

Unauthorized access, fraudulent activity, or interference with website operation is prohibited.

Customers should protect their account credentials and contact support if they suspect unauthorized access.

Website text, photographs, graphics, and other content are provided for product and shopping information.

Content owned or licensed by HypeUnique is protected to the extent provided by applicable law.

Third-party names and trademarks remain the property of their respective owners. Their appearance does not imply sponsorship or affiliation.

Customer information may be processed for order fulfillment, payment verification, shipping, and support.

Information may be shared with relevant service partners where necessary to operate our services or comply with law.

Please refer to our Privacy Policy for further details about information handling and privacy requests.

We aim to operate our website accurately and maintain reliable customer services, but technical problems and service interruptions may occasionally occur.

To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control.

Nothing in these terms excludes liability or consumer remedies that cannot lawfully be excluded.

We may update these Terms & Conditions to reflect changes in our operations, services, or applicable requirements.

Updated terms will be published on this page with a revised date.

Changes will not retroactively remove contractual or statutory rights that customers already possess.