Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The HypeUnique team promises that our versions are the best. It will be difficult for your friends or relatives to distinguish between real and fake. At the same price, our quality is the best, allowing you to compare with other sellers.
Please add products to your cart and submit your order. You will get the corresponding order number, and then contact our customer service to obtain payment information. Our customer service will reply within 3 minutes.
Check your email, there will usually be a tracking number email. The package will be delivered in about 8-13 days. If there are customs inspections or weather factors, the package may be delayed. If the item is not delivered within 25 days, please contact customer service and we will arrange re-delivery or refund.
The basic shipping fee is $10, the shipping fee for each pair of shoes is $10, and the shipping fee for clothing is $5.
If the package stops updating or is destroyed by customs, contact our customer service for re-delivery (if UPS or Fedex shows delivery, this situation is deemed delivered by default)
They might be shipped in separate packages, and multiple tracking numbers will be provided after shipping.
We accept returns as long as it does not affect the secondary sales of the product.
Special note that our products come from China. Return address is China
We support most of countries except Africa and remote island area. Contact customer service to know.
For whosale, contact our customer service.
For dropshipping, use customer’s address to place order directly, we don’t put anything related to us.
All available payment methods will be listed on checkout page.
The package needs to be sent from the logistics warehouse to your country, which takes about 7-10 days. The package will be updated after it arrives in your country and is picked up by courier.
We have fast shipping to the US now. And if package arrive late, we can refund the extra shipping(Fast shipping minus regular shipping cost)
It’s approx time, not a guarantee. If you ordered fast shipping(US), and it arrived late, you can get a compensation.
No fees for most of areas.
There is possible customs fee, customer should bear by themself.
Yes, please select QC at checkout if you would like to receive photos before shipping. We will ship the item after your approval, or automatically after 2 days if there is no response.(For custom made items, it’s not refundable or changeable)
Please note that if the item is shipped from our overseas warehouse (US warehouse), photos cannot be provided. In this case, the QC fee will be credited to your account.
If you need to swap an item
Returns and Exchanges
Please contact customer service to get the return address (the return address is in China, you need to bear the shipping fee)
If item is different from what you order, we will reship, but you need to return it first.
We will send you address to return it and we will pay the shipping fee.
We will not make any compensation if only the shoe box is damaged.
If there is a quality problem with the product, we can refund or resend it.
Please contact customer service to get the return address (the return address is in China, you need to bear the shipping fee)
Please contact us via email or Whatsapp.
Please ensure your delivery address is entered correctly. If the package is lost or undeliverable and cannot be returned to us due to an incorrect address, we cannot offer a refund or free reshipment. You will be required to pay a new fee for a replacement order.
Order cancellations require a cancellation fee as we need to pay the financial service provider.
Yes, you can.
Refund
- You can get order cancelled before your package is sent out or after you returned the item. (When the package is on its way to you, refund or cancellation is unavailable)
- Order cancellations require a cancellation fee as we need to pay the financial service provider.
- If you paid via PayP*l, we will refund in paypal.
- if you paid visa credit card, we will refund to your card.