Frequently Asked Questions
Can I cancel my order if I regret or for other reasons?hypeuniqueYou can cancel the order before we ship it, but this is not applicable to all products. For orders that have been shipped and need to be cancelled, we will charge at least $10 as a fee for intercepting the goods. And it can only be cancelled within 1 day after package sent out, and it cannot be cancelled after the time has passed. Please consider carefully before placing an order to reduce trouble for each other.
Contact us by email or whatsapp for questions.hypeuniqueQuestions in review will be auto-erased
You expressly acknowledge that your use of this site is at your sole risk. HYPEUNIQUE is providing this site and its contents on an”as is, as available” basis and makes no representations or warranties of any kind with respect to this site or its contents.
HYPEUNIQUE disclaims all such representations and warranties, including but not limited to merchantability and warranties of fitness for a particular purpose. In addition, HYPEUNIQUE does not represent or warrant that the information or merchandise provided through this site is accurate, complete, or current.
Product, price, and availability information are subject to change at any time without notice.
Do you give reship/refund or compensation if my package is stolen?hypeuniqueYou should proactively contact the carrier to determine a suitable and safe delivery method. We do not provide compensation for the loss of the package due to theft after receipt of the package, I hope you can understand.
Do you have any discount code I can use?hypeunique
We will post coupons in different platforms from time to time. You can try it on the checkout page.
Do you have faster shipping options?hypeuniqueWe are using the available fastest shipping option, although we would like to make it faster, but there is no a bunch of available carriers.
Duties & Taxeshypeunique
All international duties and taxes are the sole responsibility of the customer and are not included at checkout.
How can I return/exchange?hypeunique
We accept returns within 7 days after package signed for delivery. However due to expensive freight of international parcels, although we spend 30-60$ for unit of 1kg, you could met the situation of 80$ for unit of 1kg to return from your home to our return address. If things can be solved in other ways we’d love to and recommend you do that. We only provide virtual compensation services including but not limited to discounts, store credit or partial refunds.
How do I know you are real or legit?hypeunique
Please check our posted customer reviews from real chat screenshots. We generate dozens of conversations on WhatsApp, Instagram and email every day. In the Instagram account @hypeunique__review, only customer reviews after successful delivery are posted.
You can ask us to take photos with chat screenshots and shoes background, but we cannot guarantee to provide them every time.