The Reason for Not Receiving the Package and What to Do

The Reason for Not Receiving the Package and What to Do

Reason for not receiving the package and what to do

Track Parcel

The first thing you should do is check the tracking information in the purchase confirmation email. Usually, you will receive a tracking number that can be used to track the shipping status of the goods. Sometimes all you need to do is click the number or button, but sometimes you may need to copy the number and enter it on the retailer or shipping company’s website.

It is normal for shipments to face delays, especially during peak transportation seasons such as holidays. The shipping status will show you the last registered location of your package or the date it was shipped to the shipping address.

If your package is marked as delivered, please proceed to the next step.

Check if your neighbor saw it or helped you catch it

If you have verified that the item has been delivered, please confirm with your neighbor. It’s embarrassing to release your anger to the customer support representative, but find that the kind lady next door saw your package and took it away to prevent it from being stolen or wet from the rain. Even if they do not have your package, your neighbor may have seen it earlier in the day.

When you are sure the package is stolen

If your package appears to be stolen, please contact the seller or retailer who sold the item to you. Different retailers have different policies and procedures for handling stolen items, but because our profits are meager, we cannot reship or refund you without any official certification documents.

In this case, you can still contact the shipping company to file a claim.

Submit a claim to the shipping company

Please contact the shipping company (we use DHL and EMS, please contact the corresponding shipping company) by phone or mail to report your lost items to them and make a claim.

How to prevent package theft

Experiencing package theft is frustrating, and the claims process can be even worse. If you want to minimize your risk of losing packages, consider these options to protect your packages while you’re away from home.

Schedule for in-person delivery

The best way to prevent mail theft is to receive your packages in person. You can do this by informing your postal service company that you require a signature for delivery, or by making sure that your mail is delivered to an address where somebody is always present. If you’re regularly away from home, see if a neighbor is willing to accept delivery. Or, if it’s okay with your employer and your package is small, designate your workplace as the shipping address.

Use a lockbox service

A second way to prevent stolen mail is to have packages delivered to a lockbox through a service such as Amazon Locker. Some grocery or convenience stores also offer this type of service, or you can have your package delivered to your local DHL or post office center and pick it up there. If you fancy a shorter trip than a drive to the post office, you can buy a combination-protected lockbox that sits on your porch and protects your packages until you get home.

Insure your packages

Pay a few extra dollars to insure its delivery. You can usually do this either with us or through the delivery service.

Install a security camera

There are many cheap home security cameras that are easy to install around the perimeter of your home. Most of these cameras sync with your wifi and even a phone app, so you can check in on packages left throughout the day. The mere presence of these cameras may be enough to ward off would-be porch pirates, but even if it doesn’t, you’ll at least have evidence for a police report.

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